Your Care Plan includes a variety of tasks that I will conduct each month, including website updates, small design changes, troubleshooting issues, and resolving technical problems.

If you need any additional support beyond the included hour, I will be able to assist at my regular hourly rate. I’ll always communicate with you before undertaking any work that goes beyond your included time.

To ensure I’ve got availability for all of my clients, any unused time is not rolled over. However, there’s always something I can find to do - aside from maintenance and updates - to improve your site.

Yes, I understand that your business needs will change over time. You can cancel at any time. There is no minimum term or termination fee.

All of the work will be personally done by me. I take pride in providing quality services to each of my clients. What this means is that I can’t guarantee a formal Service Level Agreement (SLA) due to being a one-person team. However, I promise to do my absolute best to handle every task quickly, efficiently, and to the highest possible standard

I always strive to respond to all queries within 24 hours. Being a one-man team allows me to personally build a relationship with each of my clients, ensuring a personalised care plan that suits your unique business needs and remains efficient.

Regular updates and maintenance are crucial for your website’s performance. My automated monitoring suite checks your site for potential speed issues and uses performance optimization tools to keep your site fast and efficient. I also perform manual checks regularly.

Yes, you can. I work with a variety of hosting providers. However, for optimal performance and efficiency, I strongly recommend using my hosting service.

When you use my hosting service, it allows me to have a smooth and direct access. This facilitates faster updates and quicker troubleshooting, ensuring your website operates at an optimal performance level.

However, I do completely support and work efficiently with other hosting providers, should you prefer to stick to your current one.

My automated security suite performs regular scans to identify any vulnerabilities, identify unexpected changes, and to quarantine potential threats.

Aside from performing regular security scans and updates to your WordPress site, if you choose to use your existing hosting provider, I will work closely with them to ensure that the software powering your WordPress is up-to-date and secure. Of course, this is already covered as part of my hosting package, if you choose to host your site with me.

While I can provide detailed reports, my experience shows reports often become overwhelming “noise” that clients tend to ignore. Instead, I prefer to keep you updated with short, executive level summaries that let you know exactly what is happening with your website. I believe in maintaining an open line of communication - you can expect regular updates from me via email, phone, or messenger.

To keep things easy for you, the executive summaries will focus on the crucial highlights - key updates made, important improvements, any significant issues that were resolved, and overall performance of your website. This way, you stay informed about the health of your website without getting lost in technical jargon.

With my 24/7 monitoring and security service, my goal is to prevent unexpected incidents from happening. However, if it does happen, I will be notified and your website will by my top priority until the issue has been resolved.

Typically, website and email hosting are separate services, but I can help manage your business emails if needed.

If you sign up for my hosting package, I will be able to offer more additional services, as my overheads and time spend working on tasks are less because I’m more familiar with my own systems.