Help when it breaks

Emergency WordPress Support

Fast-response help when your website is down, broken, or under attack. You get rapid, reliable recovery that minimizes downtime and protects customer trust, leads, and revenue.

“He gave a great boost to my website that is now on first page in Google search.”
FM
Francesca Moresi
Private Therapist London

Trusted by organisations including

King's College LondonRecruitment RevolutionBeast Bin BagsEdelman

Get emergency help

Tell me what's broken and how to reach you. Emergency requests go to the front of the queue.

Prefer to talk it through? Book a call · WhatsApp

James Whayman, WildPress founder, at his laptop

Meet the developer

Hi, I’m James

I run WildPress from Battersea, London. I build and manage each project myself, and for larger projects I bring in a team of experienced freelancers to help with the more specialist work.

Most of my clients are small business owners who need their website to do real work: take enquiries, sell, publish, or connect to the systems behind the business. That shapes how I build. Less chasing design awards, more making sure the site is fast, secure, and still doing its job years after launch.

You deal with me from the first call through to launch, and most clients stay on afterwards. Some of the sites I look after today I built years ago.

What clients say about working with James

Direct access

“I like the fact I am speaking direct to James who is building the site rather than speaking to a junior account manager.”
JS
Jonnie Shearer
Beast Store

Reliable delivery

“The work was delivered quickly and exactly as quoted, with a high standard of quality.”
OL
Oli Lacigova
OpenSwim

Business focus

“He's very thoughtful, reliable and always tries to match the web design & functionality to one's mission and KPIs.”
IS
Irena Schneider
CSGS, Kings College London

What is included

What gets covered in emergency WordPress support

Emergency support is a controlled recovery workflow: triage, stabilisation, root-cause review, and practical hardening so the site is not just patched temporarily.

Immediate triage

Work out what is broken and how serious it is

The first job is to confirm the impact, protect access, understand what changed, and choose the safest next move. That prevents rushed fixes from making the incident worse.

Impact check Access review Change history

Recovery

Restore the critical website functions first

Depending on the incident, recovery can involve rollback, plugin isolation, theme fixes, database repair, hosting support, DNS checks, malware containment, or restoring from backup.

Rollback and restore Plugin conflict isolation Hosting-level fixes

Business impact

Prioritise enquiries, checkout, forms, and trust signals

Emergency work focuses first on the parts of the site that affect the business most directly: sales, leads, bookings, checkout, forms, customer access, and public credibility.

Forms and checkout Public page recovery Customer-facing issues

Security

Separate outages from security incidents

If there are signs of compromise, the response changes. We preserve evidence where practical, review access, check suspicious changes, and avoid simply restoring the same vulnerable setup.

Malware indicators User access checks Vulnerability review

Root cause

Understand why the failure happened

After the site is stable, we review the likely cause so the next step is informed. That can include update failures, plugin conflicts, hosting limits, expired services, custom code, or missing maintenance.

Log review Update history Plugin and theme checks

Prevention

Reduce the chance of the same incident repeating

Emergency fixes are most useful when they lead to a stronger setup. Recommendations can cover backups, monitoring, update process, hosting, plugin cleanup, security controls, or a care plan.

Monitoring improvements Backup and update controls Post-incident plan

Process

01

Triage

We confirm the impact, gather access, identify what changed, and decide the safest immediate path to stabilise the site.

02

Stabilisation

We restore critical functionality through rollback, targeted fixes, access recovery, database repair, plugin isolation, or hosting-level action where needed.

03

Root-Cause Review

Once the site is stable, we review logs, updates, plugin conflicts, hosting behaviour, security signals, and workflow gaps to understand why the incident happened.

04

Hardening

We recommend or implement practical changes that reduce repeat risk, such as backup improvements, monitoring, plugin cleanup, update controls, or security tightening.

Common questions

Frequently Asked Questions

Search common questions or choose one from the list to see the answer.

Process Outline

  1. 1 Triage
  2. 2 Stabilisation
  3. 3 Root-Cause Review
  4. 4 Hardening

Core Technologies

WordPress PHP MySQL Server Monitoring Security Tooling

Common Integrations

Uptime Monitoring Error Tracking SMTP

Key Info

Response Mode
Priority issue handling with clear status updates during incidents.
Risk Control
Backups, rollback paths, and safe deployment practices.
Continuity
Operational checks to reduce repeat incidents and downtime.

Trusted by organisations including

UK Open Government Network
Apples And Pears Bar
Local Motion London
3R Strategy
London Salsa
Beach Design
Eyekandy
Edelman
WACL
TBA Wholesalers
The Cocktail Service
Boa Vida Açaí

Better every year

"We have worked with James for several years. The websites have gone through several incarnations and evolve to get better each year."
AP
Anna Paul
British Science Association

Easy to manage

"The site works nicely, looks great, and is easy to manage for someone new to it."
DW
Dominic Ward

First page of Google

"He gave a great boost to my website that is now on first page in Google search."
FM
Francesca Moresi
Private Therapist London

Direct access

"I like the fact I am speaking direct to James who is building the site rather than speaking to a junior account manager."
JS
Jonnie Shearer
Beast Store
View project

Emergency Response

Need urgent WordPress support?

Share the issue and we can move quickly into triage, recovery, and stabilization.

Send the details first, then we can suggest the right next step.